# Podform3D Help Center

> Official Podform3D setup, maintenance, portal, printing, and 3D foot scanning documentation for foot care professionals.

Podform3D is a manufacturing partner for clinics producing custom 3D-printed foot orthotics. These guides are product documentation, not medical advice.

## Support guides

- [Belt Calibration Interactive](https://podform3d.com/help-center/guides/belt-calibration-interactive/): Two short steps. center the belt, then run hardware calibration.
- [Belt Centering](https://podform3d.com/help-center/guides/belt-centering/): Step 1. Center the belt, run the Roll test, and balance the front roller.
- [Belt Cleaning](https://podform3d.com/help-center/guides/belt-cleaning/): Clean the conveyor surface.
- [Belt Leveling Calibration](https://podform3d.com/help-center/guides/belt-leveling-calibration/): Center the belt. Run the Roll test. Check the mesh.
- [Filament Management](https://podform3d.com/help-center/guides/filament-management/): Dry, load, and protect the filament.
- [Hardware Calibration](https://podform3d.com/help-center/guides/hardware-calibration/): Step 2. Use the 6-point mesh to correct Y gantry tilt and finish the hardware calibration loop.
- [Monthly Baffle Gap Check](https://podform3d.com/help-center/guides/monthly-baffle-check/): Confirm the baffle has not moved outward.
- [Accommodation Order Form Overview](https://podform3d.com/help-center/guides/accommodative-order-form-introduction/): Templates, preview, prescription fields, and accommodative options.
- [How to communicate between parties](https://podform3d.com/help-center/guides/how-to-communicate/): Use the right support, clinic, and order channels.
- [How to do landmarking](https://podform3d.com/help-center/guides/landmarking-tutorial/): Manual marking walkthrough for submitted orders.
- [How to do validation](https://podform3d.com/help-center/guides/validation-tutorial/): Evaluation walkthrough for processed orders.
- [How to print (belt printer)](https://podform3d.com/help-center/guides/how-to-print/): Send validated orders to the printer and manage the queue.
- [How to scan feet in the mobile app](https://podform3d.com/help-center/guides/how-to-scan/): Capture foot scans and submit the order from Podform3D.
- [Platform Overview Introduction](https://podform3d.com/help-center/guides/portal-overview-introduction/): Portal structure, roles, and main workflows.
- [Dry Box Setup](https://podform3d.com/help-center/guides/dry-box-setup/): Install the dry box and final filament path.
- [Enclosure Setup](https://podform3d.com/help-center/guides/enclosure-setup/): Install after the printer is ready.
- [Internet Connectivity](https://podform3d.com/help-center/guides/internet-connectivity/): Get online. Save the IP. Confirm browser access.
- [Linking Portal to Printer](https://podform3d.com/help-center/guides/portal-onboarding/): Pair the printer to the portal.
- [Mobile Scanning App](https://podform3d.com/help-center/guides/connect-app-onboarding/): Download Podform3D Connect. Log in. Prepare the scan correctly.
- [Nozzle Setup](https://podform3d.com/help-center/guides/nozzle-installation-maintenance/): Install the 1.0 mm nozzle.
- [Printer Setup](https://podform3d.com/help-center/guides/printer-setup/): Build the printer and power it on.
- [Podform3D Membership](https://podform3d.com/help-center/guides/manage-membership/): Subscribe to Podform3D.

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## Help Center topics (deep links)

Each link opens the Help Center with that topic shown. Send the most specific one.

- [Onboarding](https://podform3d.com/help-center/onboarding/): From your starter kit to your first print, one step at a time.
- [IdeaFormer 3D Printer Setup](https://podform3d.com/help-center/#in-clinic-3d-printing-ideaformer): Equipment, assembly, and maintenance.
- [Equipment for the Ideaformer](https://podform3d.com/help-center/#in-clinic-equipment) (IdeaFormer 3D Printer Setup): Buy what the setup needs.
- [Required Equipment](https://podform3d.com/help-center/#equipment-required) (IdeaFormer 3D Printer Setup > Equipment for the Ideaformer): Must have before setup.
- [Printer](https://podform3d.com/help-center/#equipment-ideaformer-printer) (IdeaFormer 3D Printer Setup > Equipment for the Ideaformer > Required Equipment): IdeaFormer IR3 V2, or a true equivalent.
- [FilaForm](https://podform3d.com/help-center/#equipment-filaform) (IdeaFormer 3D Printer Setup > Equipment for the Ideaformer > Required Equipment): Buy approved Podform3D filament only.
- [1 mm nozzle (Pack of 2)](https://podform3d.com/help-center/#equipment-1mm-nozzle) (IdeaFormer 3D Printer Setup > Equipment for the Ideaformer > Required Equipment): Buy the required 1 mm nozzle pack from Podform3D.
- [Heated filament dryer](https://podform3d.com/help-center/#equipment-filament-dryer) (IdeaFormer 3D Printer Setup > Equipment for the Ideaformer > Required Equipment): Creality Space Pi V2. Keeps FilaForm dry before and during every print.
- [Optional Equipment](https://podform3d.com/help-center/#equipment-optional) (IdeaFormer 3D Printer Setup > Equipment for the Ideaformer): Useful extras.
- [Backup extruder kit](https://podform3d.com/help-center/#equipment-backup-extruder-kit) (IdeaFormer 3D Printer Setup > Equipment for the Ideaformer > Optional Equipment): Keep an extra kit in-house at all times as a backup.
- [Nozzle cleaning brush](https://podform3d.com/help-center/#equipment-nozzle-cleaning-brush) (IdeaFormer 3D Printer Setup > Equipment for the Ideaformer > Optional Equipment): Keep a nozzle brush for daily hot-nozzle cleaning.
- [IPA](https://podform3d.com/help-center/#equipment-isopropyl-alcohol) (IdeaFormer 3D Printer Setup > Equipment for the Ideaformer > Optional Equipment): Keep IPA for belt and surface cleaning.
- [Desiccant](https://podform3d.com/help-center/#equipment-desiccant) (IdeaFormer 3D Printer Setup > Equipment for the Ideaformer > Optional Equipment): Keep desiccant in the DryBox between drying cycles.
- [Scanning Mirror](https://podform3d.com/help-center/#equipment-scanning-mirror) (IdeaFormer 3D Printer Setup > Equipment for the Ideaformer > Optional Equipment): Use a scanning mirror if your workflow needs mirrored scan capture support.
- [Enclosure](https://podform3d.com/help-center/#equipment-enclosure) (IdeaFormer 3D Printer Setup > Equipment for the Ideaformer > Optional Equipment): Use an enclosure if drafts, dust, or access are a problem.
- [Torque wrench](https://podform3d.com/help-center/#equipment-torque-wrench) (IdeaFormer 3D Printer Setup > Equipment for the Ideaformer > Optional Equipment): Keep the torque wrench used in the maintenance guide.
- [Micro SD reader](https://podform3d.com/help-center/#equipment-micro-sd-reader) (IdeaFormer 3D Printer Setup > Equipment for the Ideaformer > Optional Equipment): Keep a micro SD reader for setup and recovery.
- [Ethernet cable](https://podform3d.com/help-center/#equipment-ethernet-cable) (IdeaFormer 3D Printer Setup > Equipment for the Ideaformer > Optional Equipment): Keep an Ethernet cable for setup and support.
- [LR44 battery](https://podform3d.com/help-center/#equipment-lr44-battery) (IdeaFormer 3D Printer Setup > Equipment for the Ideaformer > Optional Equipment): Keep an LR44 battery for the hygrometer if needed.
- [Initial Assembly of the Ideaformer](https://podform3d.com/help-center/#in-clinic-initial-setup) (IdeaFormer 3D Printer Setup): Build. Connect. Pair.
- [Printer Setup](https://podform3d.com/help-center/#printer-setup-main) (IdeaFormer 3D Printer Setup > Initial Assembly of the Ideaformer): Build the printer and power it on.
- [Internet Connectivity](https://podform3d.com/help-center/#printer-setup-internet-connectivity) (IdeaFormer 3D Printer Setup > Initial Assembly of the Ideaformer): Get online and save the IP.
- [Nozzle Setup](https://podform3d.com/help-center/#printer-setup-nozzle) (IdeaFormer 3D Printer Setup > Initial Assembly of the Ideaformer): Install the 1.0 mm nozzle before production.
- [Linking Portal to Printer](https://podform3d.com/help-center/#printer-setup-portal-onboarding) (IdeaFormer 3D Printer Setup > Initial Assembly of the Ideaformer): Pair the printer to the portal.
- [Filament Management](https://podform3d.com/help-center/#printer-setup-filament-management) (IdeaFormer 3D Printer Setup > Initial Assembly of the Ideaformer): Dry, load, and protect the filament.
- [Dry Box Setup (Optional)](https://podform3d.com/help-center/#printer-setup-dry-box) (IdeaFormer 3D Printer Setup > Initial Assembly of the Ideaformer): Set the final filament path.
- [Enclosure Setup (Optional)](https://podform3d.com/help-center/#printer-setup-enclosure) (IdeaFormer 3D Printer Setup > Initial Assembly of the Ideaformer): Install after setup passes.
- [Maintenance of the Ideaformer](https://podform3d.com/help-center/#in-clinic-maintenance) (IdeaFormer 3D Printer Setup): Calibrate. Clean. Replace.
- [Belt Centering](https://podform3d.com/help-center/#maintenance-belt-centering) (IdeaFormer 3D Printer Setup > Maintenance of the Ideaformer): Measure. Center. Balance the front roller.
- [Hardware Calibration](https://podform3d.com/help-center/#maintenance-hardware-calibration) (IdeaFormer 3D Printer Setup > Maintenance of the Ideaformer): Use the mesh to correct Y gantry tilt.
- [Belt Cleaning](https://podform3d.com/help-center/#maintenance-belt-cleaning) (IdeaFormer 3D Printer Setup > Maintenance of the Ideaformer): Cool. Clean. Protect the belt.
- [Monthly Baffle Gap Check](https://podform3d.com/help-center/#maintenance-baffle-monthly-check) (IdeaFormer 3D Printer Setup > Maintenance of the Ideaformer): No visible gap. One sheet barely passes.
- [Nozzle Clog Cleaning & Unclogging](https://podform3d.com/help-center/#maintenance-nozzle-clog-cleaning) (IdeaFormer 3D Printer Setup > Maintenance of the Ideaformer): Video guide.
- [Belt Replacement](https://podform3d.com/help-center/#maintenance-belt-replacement) (IdeaFormer 3D Printer Setup > Maintenance of the Ideaformer): Video guide.
- [Hot End Replacement](https://podform3d.com/help-center/#maintenance-hotend-replacement) (IdeaFormer 3D Printer Setup > Maintenance of the Ideaformer): Video guide.
- [Replacement of the extruder kit/print head](https://podform3d.com/help-center/#maintenance-extruder-kit-print-head-replacement) (IdeaFormer 3D Printer Setup > Maintenance of the Ideaformer): Video guide.
- [Podform3D Portal Tutorials](https://podform3d.com/help-center/#platform-tutorial): Short portal workflow guides.
- [Platform Overview Introduction](https://podform3d.com/help-center/#platform-tutorial-overview) (Podform3D Portal Tutorials): Structure, roles, and workflows.
- [How to do landmarking](https://podform3d.com/help-center/#platform-tutorial-landmarking) (Podform3D Portal Tutorials): Place landmarks on submitted orders.
- [How to do validation](https://podform3d.com/help-center/#platform-tutorial-validation) (Podform3D Portal Tutorials): Review processed orders and finish the evaluation.
- [How to print (belt printer)](https://podform3d.com/help-center/#platform-tutorial-print) (Podform3D Portal Tutorials): Send validated orders to the printer queue.
- [How to communicate between parties](https://podform3d.com/help-center/#platform-tutorial-communication) (Podform3D Portal Tutorials): Choose the right support and clinic channel.
- [Accommodation Order Form Overview](https://podform3d.com/help-center/#platform-tutorial-accommodative-order-form) (Podform3D Portal Tutorials): Templates, preview, and prescription options.
- [3D Foot Scanning App](https://podform3d.com/help-center/#mobile-app-tutorial): Podform3D app setup and foot scanning guides.
- [Mobile App Onboarding](https://podform3d.com/help-center/#mobile-app-onboarding) (3D Foot Scanning App): Download, log in, and prepare Connect.
- [iPhone and iPad device compatibility](https://podform3d.com/help-center/#mobile-app-device-compatibility) (3D Foot Scanning App): Complete list of TrueDepth-equipped models for 3D foot scanning. Updated September 2026.
- [iPhone 18 Pro models](https://podform3d.com/help-center/#compatibility-iphone-18-pro) (3D Foot Scanning App > iPhone and iPad device compatibility): iPhone 18 Pro, iPhone 18 Pro Max
- [iPhone 17 family](https://podform3d.com/help-center/#compatibility-iphone-17) (3D Foot Scanning App > iPhone and iPad device compatibility): iPhone 17e, iPhone 17, iPhone Air, iPhone 17 Pro, iPhone 17 Pro Max
- [iPhone 16 family](https://podform3d.com/help-center/#compatibility-iphone-16) (3D Foot Scanning App > iPhone and iPad device compatibility): iPhone 16e, iPhone 16, iPhone 16 Plus, iPhone 16 Pro, iPhone 16 Pro Max
- [iPhone 15 family](https://podform3d.com/help-center/#compatibility-iphone-15) (3D Foot Scanning App > iPhone and iPad device compatibility): iPhone 15, iPhone 15 Plus, iPhone 15 Pro, iPhone 15 Pro Max
- [iPhone 14 family](https://podform3d.com/help-center/#compatibility-iphone-14) (3D Foot Scanning App > iPhone and iPad device compatibility): iPhone 14, iPhone 14 Plus, iPhone 14 Pro, iPhone 14 Pro Max
- [iPhone 13 family](https://podform3d.com/help-center/#compatibility-iphone-13) (3D Foot Scanning App > iPhone and iPad device compatibility): iPhone 13 mini, iPhone 13, iPhone 13 Pro, iPhone 13 Pro Max
- [iPhone 12 family](https://podform3d.com/help-center/#compatibility-iphone-12) (3D Foot Scanning App > iPhone and iPad device compatibility): iPhone 12 mini, iPhone 12, iPhone 12 Pro, iPhone 12 Pro Max
- [iPhone 11 family](https://podform3d.com/help-center/#compatibility-iphone-11) (3D Foot Scanning App > iPhone and iPad device compatibility): iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max
- [iPhone XS and XR](https://podform3d.com/help-center/#compatibility-iphone-xs-xr) (3D Foot Scanning App > iPhone and iPad device compatibility): iPhone XR, iPhone XS, iPhone XS Max
- [iPad Pro 13-inch](https://podform3d.com/help-center/#compatibility-ipad-pro-13) (3D Foot Scanning App > iPhone and iPad device compatibility): iPad Pro 13-inch (M4), iPad Pro 13-inch (M5)
- [iPad Pro 11-inch](https://podform3d.com/help-center/#compatibility-ipad-pro-11) (3D Foot Scanning App > iPhone and iPad device compatibility): iPad Pro 11-inch (M4), iPad Pro 11-inch (M5), iPad Pro 11-inch (1st generation), iPad Pro 11-inch (2nd generation), iPad Pro 11-inch (3rd generation), iPad Pro 11-inch (4th generation)
- [iPad Pro 12.9-inch](https://podform3d.com/help-center/#compatibility-ipad-pro-12-9) (3D Foot Scanning App > iPhone and iPad device compatibility): iPad Pro 12.9-inch (3rd generation), iPad Pro 12.9-inch (4th generation), iPad Pro 12.9-inch (5th generation), iPad Pro 12.9-inch (6th generation)
- [Requirements](https://podform3d.com/help-center/#compatibility-requirements) (3D Foot Scanning App > iPhone and iPad device compatibility): Scanning requires a front TrueDepth camera and iOS or iPadOS 18 or later. Scanning on the newly released iPhone 18 Pro models still needs in-app verification.
- [Not compatible](https://podform3d.com/help-center/#compatibility-exclusions) (3D Foot Scanning App > iPhone and iPad device compatibility): iPhone X, iPhone SE, iPhone Duo, standard iPad, iPad Air, and iPad mini. Rear LiDAR alone is not sufficient.
- [Apple TrueDepth model guide](https://podform3d.com/help-center/#compatibility-apple-models) (3D Foot Scanning App > iPhone and iPad device compatibility): Apple lists the iPhone and iPad Pro families with TrueDepth.
- [iPhone 18 Pro camera specifications](https://podform3d.com/help-center/#compatibility-iphone-18-source) (3D Foot Scanning App > iPhone and iPad device compatibility): Apple confirms TrueDepth on iPhone 18 Pro and Pro Max.
- [iPad Pro camera specifications](https://podform3d.com/help-center/#compatibility-ipad-source) (3D Foot Scanning App > iPhone and iPad device compatibility): Apple confirms TrueDepth on current iPad Pro models.
- [Podform3D app requirements](https://podform3d.com/help-center/#compatibility-app-requirements) (3D Foot Scanning App > iPhone and iPad device compatibility): The App Store lists iOS and iPadOS 18 as the minimum.
- [How to scan feet in the mobile app](https://podform3d.com/help-center/#mobile-app-how-to-scan) (3D Foot Scanning App): Capture scans, complete the form, and confirm upload.
- [3D Foot Scanning Technique By Dr Antonin Berube Podiatrist](https://podform3d.com/help-center/#mobile-app-foot-scanning-berube) (3D Foot Scanning App): A repeatable prone-position scanning technique.
- [Scanning Mirror](https://podform3d.com/help-center/#mobile-app-scanning-mirror) (3D Foot Scanning App): Use a scanning mirror if your workflow needs mirrored scan capture support.
- [Plantar surface scanning with a mirror](https://podform3d.com/help-center/#mobile-app-reference-plantar-surface-mirror) (3D Foot Scanning App)
- [Scanning mirror installation using a phone case](https://podform3d.com/help-center/#mobile-app-reference-mirror-phone-case) (3D Foot Scanning App)
- [Foam box scanning](https://podform3d.com/help-center/#mobile-app-reference-foam-box) (3D Foot Scanning App)
- [Foam box scanning with a mirror](https://podform3d.com/help-center/#mobile-app-reference-foam-box-mirror) (3D Foot Scanning App)
- [Plantar surface scanning](https://podform3d.com/help-center/#mobile-app-reference-plantar-surface) (3D Foot Scanning App)

## Onboarding steps

- [Have you received your starter kit yet?](https://podform3d.com/help-center/onboarding/#starter-kit)
- [Have you received your IdeaFormer printer yet?](https://podform3d.com/help-center/onboarding/#printer-received)
- [Have you completed the setup of the IdeaFormer?](https://podform3d.com/help-center/onboarding/#printer-setup)
- [Have you started your 14-day free trial?](https://podform3d.com/help-center/onboarding/#free-trial)
- [Once connected to the portal, have you completed the step to connect your new printer to the portal via Wi-Fi?](https://podform3d.com/help-center/onboarding/#connect-printer)
- [Have you installed the 1 mm nozzle that comes with your starter kit?](https://podform3d.com/help-center/onboarding/#nozzle)
- [Have you loaded the filament?](https://podform3d.com/help-center/onboarding/#filament)
- [Have you bought a dry box to keep the filament in a low-humidity environment?](https://podform3d.com/help-center/onboarding/#dry-box)
- [Have you downloaded the Podform3D app on the App Store?](https://podform3d.com/help-center/onboarding/#mobile-app)
- [Have you watched the portal introduction?](https://podform3d.com/help-center/onboarding/#portal-introduction)
- [Have you booked your one-to-one onboarding session?](https://podform3d.com/help-center/onboarding/#book-onboarding-session)
- [All steps done](https://podform3d.com/help-center/onboarding/#done)
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## Footnotes articles

- [Dose-Based Orthotic Therapy](https://podform3d.com/help-center/footnotes/dose-based-orthotic-therapy/): Treat orthotic correction as a clinical dose. Assess patient response, adjust targeted parameters, and reprint without restarting the prescription.
- [10 Lessons Before Printing Orthotics In-House](https://podform3d.com/help-center/footnotes/lessons-before-in-clinic-3d-orthotic-printing/): A podiatrist shares ten practical lessons for adopting in-clinic 3D orthotic printing, from staged testing and materials to workflow and vendor questions.
- [A Repeatable 3D Foot-Scanning Technique](https://podform3d.com/help-center/footnotes/repeatable-3d-foot-scanning-technique/): Dr. Antonin Bérubé explains his prone, non-weight-bearing 3D foot-scanning workflow, from patient positioning to a complete 10-second scan.
- [Finish 3D-Printed Orthotics in 2 Minutes](https://podform3d.com/help-center/footnotes/how-to-finish-3d-printed-foot-orthotics/): Heat the top cover, press it on, cut around the edge, and grind only if needed. Learn the full in-clinic finishing process for 3D-printed orthotics.

## Primary links

- [Help Center](https://podform3d.com/help-center/)
- [All Footnotes](https://podform3d.com/help-center/footnotes/)
- [Podform3D website](https://podform3d.com/)

Last updated: 2026-08-24