Privacy policy | Podform3D

Privacy policy

This Privacy Policy describes how Acquisition Podform 3D Inc. ("Podform3D", "us", "we", or "our") operates the website and the mobile application.
This page informs you of our policies regarding collecting, using, and disclosing personal data when you use our Service and the choices you have associated with that data. We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of the information by this
policy. Unless otherwise defined in this Privacy Policy, the terms used in this Privacy Policy have the same meanings as our Terms and Conditions.



Podform3d operates the website and the mobile application.

Personal Data

Personal Data means data about a living individual who can be identified based on this data (or from this and other information either in our possession or likely to come into our possession).

Usage Data

Usage Data is data collected automatically, either generated by the Service or from the Service infrastructure itself (for example, the duration of a page visit).


A cookie is a small file containing a string of characters sent to your computer or mobile phone when you visit a website or use a mobile application. When you revisit the site, the cookie allows that site to recognize your browser. Cookies may store user preferences and other information.

Podform3D team members

People who have entered into a contract with the company and signed non-disclosure agreements. Podform3D team members sign additional agreements governing data handling.

Information Collection and Use

We collect several different types of information for various purposes to provide and improve our Service to you, including technical support

Collecting Personal Information

When you visit the Site or the mobile application, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

Device information

  • Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
  • Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
  • Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
  • Disclosure for a business purpose: shared with our processor Shopify.
Order information
  • Examples of Personal Information collected: name, billing address, shipping address, payment information, email address, and phone number.
  • Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
  • Source of collection: collected from you.
  • Disclosure for a business purpose: shared with our processor Shopify.


Types of Data Collected

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information to contact or identify you ("Personal Data"). The personally identifiable information may include, but is not limited to: ● email address;
phone model;
operation system version;
language & region (Application does not use geolocation. Region is the information associated with
your phone account);
cookies and Usage Data;
data on physical characteristics, including body measurements such as width, length, arch height,
heel-to-toe length, and instep height for each of your feet.
A video of your feet is processed on your device. The collection of the video happens only after getting your additional consent. The video may be recorded by a TrueDepth camera (TrueDepth is a trademark of Apple Inc., registered in the U.S. and other countries). We use the information we collect to customize our services for you, including providing recommendations. We also use your information to ensure our
services are working as intended, such as tracking outages or troubleshooting issues that you report to us.
When you start using the application, you are assigned a USER ID. The USER ID is required for technical support and using our services. Deleting the application removes the USER ID. If you download the application again, you will be assigned a new USER ID.


    Usage Data

    We may also collect information that your browser sends whenever you visit our Service or access the Service by or through a mobile device ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data. When you access the Service by or through a mobile device, this Usage Data may include information such as the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers and other diagnostic data.

    Tracking Cookies Data

    We use cookies and similar tracking technologies to track the activity on our Service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service. Most browsers accept cookies automatically. However, some people prefer not to allow cookies. You may change the security settings of your web browser to stop your device from receiving and storing cookies, to allow receiving and storing cookies from selected websites you trust, or to be notified before receiving cookies. You may also delete cookies stored in your browser at any time. Information stored in such cookies will be removed from your device. However, these settings may have negative effects on the website’s usability.


    Session Cookies. We use Session Cookies to operate our Service.
    Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
    Security Cookies. We use Security Cookies for security purposes.
    Podform3D uses the collected data for various purposes:
    to provide and maintain the Service;
    to notify you about changes to our Service;
    to allow you to participate in interactive features of our Service when you choose to do so;
    to provide customer care and support;
    to provide analysis or valuable information so that we can improve the Service;
    to monitor the usage of the Service;
    to detect, prevent and address technical issues.




    The Site is not intended for children. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.

    Ways We Use Personal Information

    The personal data are collected in compliance with Article 13 GDPR and other relevant provisions.

    Podform3D uses Personal Data to choose a satisfying pair of shoes for you and for analysis of the condition of your feet (incl. but not limited to flat feet, pronation, hallux valgus) and other lifestyle data, intended to be used for recreational purposes only, to help you live a healthier life. In order to protect you, we keep common information about your foot size. Collecting your personal information is necessary for:

    creating a personal account;

    analysis of your physical characteristics;

    finding shoes of your size;

    validating you are of legal age to use our services;

    testing and improving our systems and services;

    technical support;

    managing our business

    Sharing Personal Information

    We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

    • We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here:

    • We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

    Behavioural Advertising

    As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

    • We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: can also opt-out of Google Analytics here:

    • We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).

    For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at


    Sharing your Personal Data

    When we are working with third-party services, we transmit minimum personal data. Third parties make requests regarding information about the type and size of your shoes to our server and we answer them about the relevance of these pairs of shoes for a particular person. Third parties are allowed to receive only the result of impersonal analysis of Personal Data. Moreover, data transfer isn’t possible without signing an NDA. Our Products and Websites may allow you to interact with other digital products and services. If you use our Products or Websites in connection with a third-party product or service, your privacy rights on any

    third-party platform may be governed by the third partys policies in parallel with the Policy. This will mean that any information the third party collects outside of our Products or Websites, but which the third-party shares with us, will be subject to the third-party privacy policy.


    A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

    We use the following cookies to optimize your experience on our Site and to provide our services.

    Cookies Necessary for the Functioning of the Store




    Used in connection with access to admin.


    Used in connection with navigation through a storefront.


    Used in connection with shopping cart.


    Used in connection with checkout.


    Used in connection with checkout.


    Used in connection with checkout.


    Used in connection with checkout.


    Used in connection with customer login.


    Used in connection with customer login.


    Used to facilitate updating customer account information.

    Reporting and Analytics




    Tracking preferences.


    Track landing pages


    Track landing pages


    Shopify analytics.


    Shopify analytics.


    Shopify analytics.


    Shopify analytics relating to marketing & referrals.


    Shopify analytics relating to marketing & referrals.


    Shopify analytics.


    Shopify analytics.

    The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

    You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

    Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as

    Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.

    Do Not Track

    Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.


    Terms of Use

    Our principle is data protection by design and by default, but we hope for prudence in the actions you make.

    Encryption & Security

    The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security. In most cases, Personal information is processed automatically without access to it by our staff. However,

    if such access is necessary, your Personal information can be accessed only by those Podform3D team members whose professional tasks require using this information. To protect your Personal Information and ensure its confidentiality, these Podform3D team members must comply with internal rules and follow

    protocols for processing Personal Information. They are also required to follow all technical and organizational security measures protecting your Personal Information.

    Your Rights Related to Your Personal Data

    What are your rights

    If it is provided by applicable law, you have a right of access to your Personal Information as processed by Podform3D under this Policy.
    If you believe that any information we hold about you is incorrect or incomplete, you can log in to your user account and correct your Personal information yourself. You have the following rights under the General Data Protection Regulation:
    the right to be informed. In this privacy statement, we supply you detailed information related tyour personal data storage, maintenance, and processing;
    the right to access information held about you;
    the right to rectify your personal data if it is inaccurate, incomplete, or out-of-date;
    the right to erasure (delete or remove) your personal data;
    the right to restrict (block) processing. When processing is restricted, we will store your personal data, but not further process it;
    the right to data portability is your right to receive the personal data which you have given to us, in a structured, commonly used, and machine-readable format and the right to transmit that data to another controller from the current controller applicable if the processing is based on consent or a contract, and the processing is carried out by automated means;
    the right to withdraw your consent or object to direct marketing and other types of processing if applicable; 
    Podform3D  will honor any such requests or objections as required under applicable law.
    To the extent provided by applicable law, you may be subject to other rights not specifically mentioned herein. 

    Ways You Can Exercise Your Rights

    To exercise the above rights, please log in to your user account, which will provide you with the option to do so, or in case of the absence of a special function in the user account interface, please contact us a 
    If you are not satisfied with how we process your Personal information, please let us know, and we will investigate your concern. If you are not satisfied with our response, you have the right to make a complaint to the competent data protection authority.

    Limitation of Liability

    Podform3D makes no representations whatsoever about any other Web site or third-party service which you may access through this site. When you access a non-Podform3D Web site or purchase services from a third party, you understand and acknowledge that it is independent of Podform3D and that Podform3D has no control over the content on any such Web site or services.
    In addition, a link to a non-Podform3D Web site does not mean that Podform3D endorses or accepts any responsibility for the content, or the use, of such Web site. It is your responsibility to take precautions to ensure that whatever you select for your use by you is free of items such as viruses, worms, trojan
    horses, and other items of a destructive nature. In no event will Podform3D be liable for any damages whatsoever, including special, indirect, or consequential damages, arising out of or in connection with the use or performance of the information available or referred to on this site



    With the development of the service, our Policy may change. If we decide to update our Policy, we will post the updated Policy on our Websites and in our mobile application. We will not reduce your rights under this Privacy Policy without your explicit consent. Podform3D shall be entitled to make such amendments at its discretion, including, without limitation, to reflect changes in the applicable legislation. We strongly encourage you to read our Policy and regularly check for any changes. 

    Last updated: 28 janvier 2023


    For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at 

    If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority.